1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition.
  2. Please note that some products are not eligible for a return if the product is “No longer needed”
  3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).

Please note that certain items marked as non-returnable on the product page are not eligible for return.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts).

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
  2. The product must include the original tags, user manual, warranty cards, freebies, and accessories
  3. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of PCM packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers’ box

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Remember: Returns, Refunds and Shipping Policies of one store may vary from the other one. Must read the product policies before placing your order.